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How 256bd Handles Your Personal Information

This page explains exactly what data 256bd collects when you use your account, how we store it, and what rights you have over it.

Account data kept securebKash, Nagad, Rocket wallet data protectedYour right to request, correct or deleteContact us to act on your data
256bd How 256bd Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security at 256bd is handled at the account level, the payment level and the session level. SSL encryption covers all data in transit between your device and our servers. Payment data tied to bKash, Nagad or Rocket transactions is not stored in plain text — only the reference identifiers needed for wallet reconciliation are retained. Your account password is hashed and never visible to our team. We keep your data for as long as your account is active and for a period after closure as required by our operating obligations. You can request deletion once that retention window passes.

Cookie Policy

We use session cookies to keep you logged in across devices. Analytical cookies track page visits only in aggregate — no individual browsing profile is built or sold to advertisers.

Account Security

Your account login is protected by OTP verification sent to your registered mobile number. Any login from an unrecognised device triggers an additional check before access is granted.

Data Retention

Active account data is held while your account remains open. After closure, we retain records for the period required by our obligations, then delete or anonymise them on your request.

Your Right to Access

You can request a full export of the data we hold on your account at any time. Submit the request via live chat or the privacy form and we will confirm the scope and delivery timeline.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a privacy concern, our support team handles these requests directly. Use any of the channels below — response times vary by channel and volume, but we treat data requests as a priority. Availability depends on your region and local law.

Live Chat Reach the support team through live chat inside your account. Raise your data request there and we will log it and respond within the session or follow up by message.
Email Support Send a written data request to our support email. Include your registered account details so we can verify your identity before we action anything on your record.
Account Help Centre The Help Centre inside your account has a dedicated privacy request form. Complete it, submit it, and we will confirm receipt and the next steps by return message.

Common Questions About Your Privacy at 256bd

These are the questions we hear most often about how your data is handled. If your question is not here, contact support directly — we are more useful than a generic answer.

We collect your name, contact details, registered mobile number and the wallet identifiers linked to your payment method — bKash, Nagad or Rocket — along with device and session data tied to your login activity.

Only the transaction reference and wallet identifier are stored — enough to reconcile your account balance. Full wallet credentials are never held by us; they stay within the bKash, Nagad or Rocket systems.

Yes. Submit a data access request via the privacy form in the Help Centre or through live chat. We will verify your identity first, then confirm what we hold and how we will deliver it to you.

Contact support with a deletion request after your account is closed. We keep records for a set retention period due to operating obligations; once that window passes, we delete or anonymise your data on request.

We share data only with payment processors like bKash, Nagad and Rocket, and only what those rails need to complete your transaction. We do not sell personal data or share it with advertisers.

How your data is processed and what rights apply depends on your local law and the eligible region you access the platform from. We recommend reading this policy and consulting local rules before using the platform.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.